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Terms of Engagement

How these terms apply

These are our standard proposed terms, published as a draft. Each project has its own signed agreement, and if the two differ, the signed agreement applies.

Quotes and scope

Prices on this website are starting prices, not offers. Each project gets a written quote describing what's included. Work outside that scope is quoted separately before it begins.

Payment

  • 50%: to begin.
  • 30%: after design approval.
  • 20%: before final production handover.

International projects are quoted individually in USD.

Not included unless stated

  • Domains.
  • Hosting, unless explicitly included.
  • Third-party paid subscriptions.
  • Paid API usage.
  • Stock photography and paid assets.
  • Advanced integrations, quoted independently.
  • Custom content production, scoped separately.
  • Ongoing maintenance, optional and agreed separately.

Revisions

Your quote states the number of consolidated revision rounds. Gathering feedback into rounds keeps it clear and keeps the project moving. Further changes can be quoted separately.

What we need from you

Delivery estimates assume content, assets and feedback arrive when agreed. Delays on either side move the dates. You're responsible for having the rights to anything you give us to use.

Ownership

  • Bespoke deliverables. Once a project is paid in full, ownership of the bespoke deliverables we created for you transfers to you.
  • Rights and source code. You receive the rights and source-code access explicitly included in your signed project agreement.
  • What SHAPE & STATE keeps. Our pre-existing code, reusable components, tools and frameworks remain ours, and we can keep using them on other work. Where any of these form part of your project, the signed agreement sets out how you can use them.
  • Third-party dependencies. Third-party software, services, fonts and assets stay under their own licences.

Portfolio

We may show completed, publicly launched work in our portfolio and marketing. This is subject to any confidentiality agreement, client restrictions and applicable permissions.

After launch

Every project ends with a handover. Ongoing maintenance is optional and agreed during scoping. We work to the quality standards described on our Studio page, but we don't control third-party services, and we make no promise of specific performance scores, search rankings or business results.